Atelier Marie
Have a question? You may find the answer below. If not, we'd love to hear from you. Simply get in touch through our Contact Form, and we'll be happy to help.
Yes. Every candle is lovingly handcrafted in our atelier, making each piece truly one of a kind. Because they are made by hand, slight variations in colour, finish, or decorative details are part of their unique charm.
We carefully select different premium wax blends depending on the candle's design and intended performance. The exact wax type used for each candle is listed in its individual product description.
We use different wick types depending on the candle's size and design to ensure the best possible performance. The wick information for each candle can be found on its product page.
All of our candles are handcrafted in our atelier with great attention to detail and quality.
Our collection includes candles in a variety of sizes. Please refer to each product page for the exact dimensions and weight.
Our candles are designed to be more than just home fragrance—they're decorative pieces made to elevate your space. Combining handcrafted craftsmanship, luxurious fragrances, elegant designs, and premium materials, each candle is created to bring beauty and warmth into your home. Many of our products can also be customised, making them a thoughtful and unique gift.
Not necessarily. Some of our candles are designed primarily as decorative pieces, while others are suitable for burning. Please check the product description before lighting your candle.
No. Every candle arrives with the wick pre-trimmed and ready to light. If you burn your candle multiple times, trimming the wick before each subsequent burn will help maintain a cleaner flame.
Recommended burn times vary depending on the candle's size and design. Please refer to the individual product description for guidance.
Yes. Sculptural candles and decorative designs naturally lose their shape as they burn and may drip wax. Always place them on a heat-resistant tray or dish large enough to catch any melted wax.
To preserve their appearance, keep decorative candles away from direct sunlight, radiators, or other heat sources. Prolonged exposure may cause colours to fade or change over time.
We do our best to ensure every candle closely matches the product photos. Because each piece is handmade, small variations in decorative elements—such as fruit toppings or other handcrafted details—may occur. These slight differences make every candle unique while maintaining the same overall design and colour palette.
If you couldn't find the answer you were looking for, we're always happy to help. Get in touch through our Contact Form, and we'll get back to you as soon as we can.
Every candle is prepared with careful attention to detail, finish, and presentation.
Orders arrive beautifully presented and ready to give.
Custom requests and order questions are answered directly from the atelier.
Yes. We love bringing our customers' ideas to life. If you have a specific design, colour palette, fragrance, or occasion in mind, we'd be delighted to discuss a custom order.
Absolutely. We create personalised candle bouquets and custom colour palettes for birthdays, weddings, anniversaries, baby showers, corporate gifts, and many other special occasions.
Of course. Simply leave a note with your order and send your gift message through our Contact Form. We'll include it with your order.
Yes. Every candle is beautifully presented in our custom gift-ready packaging, making it perfect for gifting without the need for additional wrapping.
Preparation times vary depending on the product and whether it is made to order. Estimated processing times are displayed on each product page and during checkout.
If your order has not yet entered production or been dispatched, we'll do our very best to accommodate your request. Please contact us as soon as possible.
We take great care when packaging every order, but if your item arrives damaged, please contact us as soon as possible through our Contact Form or by email. Include your order number along with clear photos of the item and its packaging so we can resolve the issue promptly.
Uncollected or refused courier parcels are reviewed before refund timing, refund amount, or next steps are confirmed. See the Terms & Conditions returns section for the full policy.
You can contact us anytime through our Contact Form or by email. We aim to respond to all enquiries as quickly as possible.